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PRIVACY POLICY

 

By visiting and/or using our website, you agree to this Privacy Policy

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Autumn & Spring recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy describes how Autumn & Spring collects, uses, and discloses your Personal Information when you visit, have visited or make a purchase from the Site.

This Privacy Policy Is An Electronic Record In The Form Of An Electronic Contract Formed Under The Information Technology Act, 2000 And The Rules Made Thereunder And The Provisions Pertaining To Electronic Documents / Records In Various Statutes As Amended From Time To Time. This Privacy Policy Does Not Require Any Physical, Electronic Or Digital Signature.

This Privacy Policy Is A Legally Binding Document Between You and Autumn & Spring (Both Terms Defined Below). The Terms Of This Privacy Policy Will Be Effective Upon Your Acceptance Of The Same (Directly Or Indirectly In Electronic Form, By Clicking On Or By The Use Of The Website Or By Other Means) And Will Govern The Relationship Between You and Autumn & Spring For Your Use Of The Website (Defined Below).

This Document Is Published And Shall Be Construed In Accordance With The Provisions Of The Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 Under Information Technology Act, 2000 As Amended From Time To Time; That Require Publishing Of The Privacy Policy For Collection, Use, Storage And Transfer Of Sensitive Personal Data Or Information.

Please Read This Privacy Policy Carefully. By Using The Website, You Indicate That You Understand, Agree And Consent To This Privacy Policy. If You Do Not Agree With The Terms Of This Privacy Policy, Please Do Not Use This Website.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by Autumn & Spring as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

Autumn & Spring and its subsidiaries and affiliates and Associate Companies (individually and/ or collectively, "Autumn & Spring") is/are concerned about the privacy of the data and information of users (including sellers and buyers/customers whether registered or non-registered) accessing, offering, selling or purchasing products or services on Autumn & Spring ’s websites, mobile sites or mobile applications ("Website") on the Website and otherwise doing business with Autumn & Spring.

The terms "We" / "Us" / "Our" individually and collectively refer to each entity being part of the definition of Autumn & Spring and the terms "You" /"Your" / "Yourself" refer to the users. This Privacy Policy is a contract between You and the respective Autumn & Spring entity whose Website You use or access or You otherwise deal with. This Privacy Policy shall be read together with the respective Terms Of Use or other terms and condition of the respective Autumn & Spring entity and its respective Website or nature of business of the Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use. 

 

Contact

In accordance with Information Technology Act 2000 and rules made there under, the contact details of the Grievance Officer are provided below:

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Collection of Personally Identifiable Information and other Information 

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When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose. 

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. 

We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". 

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. 

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. 

If you choose to buy on the Website, we collect information about your buying behaviour. 

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders. 

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) may require registration. We do use your contact information to send you offers based on your previous orders and your interests. 

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Use of Demographic / Profile Data / Your Information

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We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

You hereby represent to Autumn & Spring that:

The Information you provide to Autumn & Spring from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to Autumn & Spring.

Your providing the Information to Autumn & Spring and its consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.

Autumn & Spring and each of its entities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that You or any other user provide to us. You shall indemnify and hold harmless Autumn & Spring and each of its entities officers, directors, contracts or agents and any third party relying on the Information provided by You in the event You are in breach of this Privacy Policy including this provision and the immediately preceding provision above.

Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

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Collecting Personal Information

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When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information

    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

    • Disclosure for a business purpose: shared with our processor/host, Payment Gateways, Shipping and Fulfillment Apps. 

    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 

  • Order information

    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    • Disclosure for a business purpose: shared with our processor Wix, Payment Gateways, Shipping and Fulfillment Apps. 

    • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

 

Minors

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The Site is not intended for individuals under the age of 18 years We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

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Use of your personal information

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We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase.

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Sharing Personal Information

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We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Behavioural Advertising

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  •  We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

  • We may use Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Audiences, through which other merchants may make offers you may be interested in.

  • We may use other advertising services other than mentioned above.  

 

Using Personal Information

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We may use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

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Retention

 

When you place an order through the Site, we will retain your Personal Information for our records. The collected information may be shared with other services and apps where we have no control over use of collected information. 

 

Third party sites

 

Our Website links to other websites that may collect personally identifiable information about you. Autumn & Spring is not responsible for the privacy practices or the content of those linked websites.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

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Cookies

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A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. 

 

Do Not Track

 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Email Opt-Out

 

You can opt out of receiving our marketing emails: To stop receiving our promotional emails, please email connect@autumnandspring.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

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Governing Law and Jurisdiction

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If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. 

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Linked Services

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Our Website may contain links to or integrations with other services such as Payment Gateways, Shipping and Fulfillment Apps, E-commerce Platforms,  Social Media sites and apps, and other media services and platforms whose information practices may be different than ours. Visitors should consult these other services' respective privacy notices as we have no control over information that is submitted to, or collected by these third parties.

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Updates

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We may change this privacy policy from time to time and expect that you visit this page from time to time to stay updated with policies.  This Privacy Policy was last updated on 06/June/2023. 

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Acceptance of the Policy

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By visiting our website, signing up or logging into the website, uploading information on our website; you acknowledge and unconditionally accept the policy. If you do not agree with this Policy, do not use our website and services or provide here any of your personal data.

By visiting and/or using our website, we understand that you have duly read, understood and agree to this Privacy Policy.

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