SHIPPING AND RETURNS

Returns Policy

Please Note

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We allow refunds/exchanges for up to 7 days from the date of the delivery, subject to compliance of the terms mentioned below.  

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Before making a purchase or confirming your order(s) at www.autumnandspring.com, please read and understand carefully our refund/return/exchange policy mentioned here.  

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Non-Returnable Items

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Items labelled as non-returnable on the product detail page are not eligible for returns or refund. This item is eligible only for replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

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Returns - Eligibility and Terms

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• We accept exchange or returns only if you've received item(s) in a condition that is/are physically damaged, has missing parts or accessories, is defective, or is a wrong item.

• Thoroughly inspect your item after delivery and contact/notify us immediately for any returns (within 24 hours) via our Returns page

• Share the images of the item along with order details/invoice at connect@autumnandspring.com or WhatsApp +9163677 93660 within the first 24 hours of delivery of the product.

• The item must be returned in the same condition that you've received, unworn or unused, unaltered, with original stickers and tags, and in its original packaging. We'll need these to ensure that your return is valid and is processed smoothly and successfully. 

• We'll inform you via email or phone number provided by you if the return request is approved and will schedule a pick-up of the product from the same address it was delivered to within 7 days (max) from date of delivery.

• In case a scheduled pick-up is not attended, you have to return ship the product at your expenses to the communicated address within 7 days (max). 

• In case a pick-up cannot be arranged by us, we'll inform you of the steps to return ship the product via email or WhatsApp. 

• We will not be responsible for the loss of shipment while returning the product, or damage to the product incurred during the same.

• Any request to return/exchange the product without initiating a Return Request  (within first 24 hours of delivery) will not be processed further for exchange or refund. 

• Items sent back to us without approval of Return Request will not be processed for exchange or refund.

• We do not accept returns on custom made products and gift cards unless damaged, defective or different item delivered to you.

• Given the nature of the items, we offer NO WARRANTY on our products.  

• Returned items showing any signs of usage or sabotage will not be eligible for any exchange or refund. 

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Order Cancellations

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• Order Cancellations are only accepted if the request is made within 12 hours of order placed. Click here to cancel your order(s). 

• We retain the right to cancel or limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

• We retain the right to cancel or limit the quantities of any products or Services that we offer.

• We retain the right to cancel any order due to business disruptions caused by factors beyond our control,  operational or supply chain issues, etc. 

• As inventory varies, there are chances that an order may be successfully placed for an item which may be Out of Stock. In this case, we contact you by email or WhatsApp to notify you that your order has been cancelled. You may choose to buy another item or shall request a refund. 

• For limited stock items, if the Ordered item is found to be defective, damaged or doesn't satisfy our internal quality standards during pre-dispatch quality check, we'll cancel the order. In this case, we contact you by email or WhatsApp to notify you that your order has been cancelled. You may choose to buy another item or shall request a refund.